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Readings: ITIL and ITSM

Below are books read independently on the topic of IT Service Management and ITIL.  This list is not exhaustive and other works are in my queue to be read.

  • Introduction to the ITIL Service Lifecycle, Third Edition
    Orr (2011)
    The Stationery Office
    ISBN:  978-0113313099
  • ITIL Foundation Handbook, Third Edition
    itSMF UK (2012)
    The Stationery Office
    ISBN:  978-0113313495
  • Passing your ITIL Foundation Exam, Third Edition
    Nissen (2012)
    The Stationery Office
    ISBN:  978-0113313556
  • Ten Steps to ITSM Success
    Esposito, Rogers (2013)
    IT Governance Publishing
    ISBN: 978-1-84928-456-1