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Systems Integration and Support Specialist

When Jun 2011 - Present
Where Information Technology Support Services
University of Mary Washington
Supervisor Mr. Gerald Slezak
Director, IT Support Services
This email address is being protected from spambots. You need JavaScript enabled to view it.
(540) 654-2118
Hours 40+ hours per week
  • Supervise and direct student aides; direct desktop technicians
  • Liaise with vendors
  • Assist with technology purchasing guidelines and procedures
  • Provide Level 2 support for the University
  • Configure, support, and administer various IT systems, including:
    • Remedy SDE
    • KACE K1000, K2000
    • Bomgar
    • JAMF Pro
    • Blackboard Transaction System
    • AMAG access control system
    • IDMS card production system
  • Monitor and act on infection reports from Symantec Endpoint Protection console
  • Daily use of Remedy SDE, KACE ticket systems for incident management and statistical analysis
  • Phone and hands-on user support for hardware, operating system, network, and application issues
  • Phone and hands-on hardware troubleshooting and diagnosis
  • Develop technical reference material
  • Implementation lead for:
    • KACE K1000
    • KACE K2000
    • Bomgar
    • JAMF Pro